MOTOVIBE INDIA

We strive to ensure you are satisfied with your purchase. However, if you encounter any issues with the product, our return and refund policy is outlined as follows:

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1. Returns Eligibility -

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Damaged Products :

• If the product is received in a damaged condition, a return will be accepted.

• Requirement: A clear video of the unboxing process is mandatory as proof of damage.

• Incorrect Model Ordered by Customer:

• If you mistakenly order the wrong model and request a replacement, the return shipping cost must be borne by you.

• A refund or replacement will be processed after we receive the product in its original condition.

Mismatched Products (Our Error) :

• If the product sent does not match the model ordered, we will bear the return shipping charges.

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2. Conditions for Returns -

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To be eligible for a return:

• The product must be unused and in the same condition as received.

• It must be returned in its original packaging with all accessories, manuals, and documentation.

• Returns must be initiated within 7 days of delivery.

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3. How to Initiate a Return -​

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• Contact our customer support team at [Your Contact Details] with the order details and reason for the return.

• Provide necessary evidence (e.g., unboxing video for damages).

• Our team will guide you through the return process.

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4. Shipping for Returns -​​

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• Customers are advised to use India Post for returning products, as it ensures affordable and reliable service.

• Ensure the package is securely packed to avoid damage during transit.

• For incorrect model orders (customer error), customers bear the shipping cost.

• For mismatched products (our error), we will reimburse the return shipping charges.

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5. Refunds Process -

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• Once the returned product is received and inspected, refunds will be processed to the original payment method within 7-10 business days.

• Refunds may be delayed if the product is returned incomplete, damaged, or without proper evidence.

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6. Exclusions -

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The following items are non-refundable:
   •    Products damaged due to misuse, mishandling, or improper care.
   •    Customized or made-to-order products, unless defective or mismatched.

 

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