Refund policy

We strive to ensure you are satisfied with your purchase. However, if you encounter any issues with the product, our return and refund policy is outlined as follows:

1. Returns Eligibility -

Damaged Products :

• If the product is received in a damaged condition, a return will be accepted.
• Requirement: A clear video of the unboxing process is mandatory as proof of damage.
• Incorrect Model Ordered by Customer:
• If you mistakenly order the wrong model and request a replacement, the return shipping cost must be borne by you.
• A refund or replacement will be processed after we receive the product in its original condition.

Mismatched Products (Our Error) :

• If the product sent does not match the model ordered, we will bear the return shipping charges.

2. Conditions for Returns -

To be eligible for a return:

• The product must be unused and in the same condition as received.
• It must be returned in its original packaging with all accessories, manuals, and documentation.
• Returns must be initiated within 7 days of delivery.

3. How to Initiate a Return -

Contact our customer support team with the order details and reason for the return.

• Provide necessary evidence (e.g., unboxing video for damages).
• Our team will guide you through the return process.

4. Shipping for Returns -

• Customers are advised to use India Post for returning products, as it ensures affordable and reliable service.
• Ensure the package is securely packed to avoid damage during transit.
• For incorrect model orders (customer error), customers bear the shipping cost.
• For mismatched products (our error), replacement or exchange will be delivered and we will reimburse the return shipping charges in 7-10 days.

5. Refunds Process -

• Once the returned product is received and inspected, refunds will be processed and credited to the original payment method within 7-10 business days.
• Refunds may be delayed if the product is returned incomplete, damaged, or without proper evidence.

7. Warranty-

• Warranty is provided for chin mounts for 6 months.
• There is no warranty given for tapes.
• There is no warranty for any additional accessories apart from chin mount.

6. Exclusions -

The following items are non-refundable :

• Products damaged due to misuse, mishandling, or improper care.
• Customized or made-to-order products, unless defective or mismatched.
• If used "heat" over adhesive of any kind of that matter, it is considered "WARRANTY VOID".
• If the Probond solution is not used to mount the chin mount and if mount fails, your chin mount is not covered under "WARRANTY", it is given optional to purchase considering customers may have bought it previously or otherwise.