Refund policy

We strive to ensure you are satisfied with your purchase. However, if you encounter any issues with the product, our return and refund policy is outlined as follows:

1. Returns Eligibility -

Damaged Products :

• If the product is received in a damaged condition, a return will be accepted.
• Requirement: A clear video of the unboxing process is mandatory as proof of damage.
• Incorrect Model Ordered by Customer:
• If you mistakenly order the wrong model and request a replacement, the return shipping cost must be borne by you.
• A refund or replacement will be processed after we receive the product in its original condition.

Mismatched Products (Our Error) :

• If the product sent does not match the model ordered, we will bear the return shipping charges.

2. Conditions for Returns -

To be eligible for a return:

• The product must be unused and in the same condition as received.
• It must be returned in its original packaging with all accessories, manuals, and documentation.
• Returns must be initiated within 7 days of delivery.

3. How to Initiate a Return -

Contact our customer support team with the order details and reason for the return.

• Provide necessary evidence (e.g., unboxing video for damages).
• Our team will guide you through the return process.

4. Shipping for Returns -

• Customers are advised to use India Post for returning products, as it ensures affordable and reliable service.
• Ensure the package is securely packed to avoid damage during transit.
• For incorrect model orders (customer error), customers bear the shipping cost.
• For mismatched products (our error), replacement or exchange will be delivered and we will reimburse the return shipping charges in 7-10 days.

5. Refunds Process -

• Once the returned product is received and inspected, refunds will be processed and credited to the original payment method within 7-10 business days.
• Refunds may be delayed if the product is returned incomplete, damaged, or without proper evidence.

6. Exclusions -

The following items are non-refundable :

• Products damaged due to misuse, mishandling, or improper care.
• Customized or made-to-order products, unless defective or mismatched.